1. Introduction
WhtAI ("we," "our," or "us"), a product of AI FireLab, operates the WhatsApp automation platform available at whtai.aifirelab.com and related services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Platform, or engage with our services.
By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you voluntarily provide when registering for our Platform, including but not limited to:
- Full name and business name
- Email address
- Phone number and WhatsApp number
- Billing and payment information
- Company details and industry
- WhatsApp account information (connected via QR code scan)
2.2 WhatsApp Data
When you connect your WhatsApp account to our Platform, we may process:
- WhatsApp messages sent and received through the Platform
- Contact information from your WhatsApp contacts
- Group names, metadata, and group chat content
- Media files shared through WhatsApp (images, documents, etc.)
- Message delivery and read status
2.3 Automatically Collected Information
When you access our Platform, we automatically collect certain information, including:
- Device information (browser type, operating system, device type)
- IP address and approximate geographic location
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
- Referral URLs and search terms
3. How We Use Your Information
We use the collected information for the following purposes:
- Platform Operation: To provide, maintain, and improve our WhatsApp automation services, including AI-powered responses, group campaigns, CRM sync, chat translation, and all 72+ features
- Account Management: To create and manage your account, process payments, and provide customer support
- AI Processing: To power our RAG (Retrieval Augmented Generation) AI features, including auto-replies, message analysis, group monitoring, and intelligent routing
- Analytics: To analyze usage patterns, generate reports, and improve Platform performance
- Communication: To send you service-related notices, updates, security alerts, and support messages
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
4. Data Storage and Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure cloud infrastructure with regular security audits
- Access controls and authentication mechanisms
- Regular monitoring for unauthorized access or breaches
- Employee data handling training and confidentiality agreements
While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating the Platform (e.g., cloud hosting, payment processing, analytics)
- CRM Integrations: With third-party CRM/ERP systems that you have explicitly authorized to integrate with our Platform
- Legal Requirements: When required by law, regulation, subpoena, court order, or other legal process
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
- Protection of Rights: To protect the rights, property, or safety of WhtAI, our users, or others
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and preferences
- Analyze website traffic and usage patterns
- Deliver personalized content and advertising
- Measure the effectiveness of our marketing campaigns (e.g., Meta Pixel, Google Ads)
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our Platform.
7. Third-Party Services
Our Platform may integrate with or contain links to third-party services, including:
- WhatsApp (operated by Meta Platforms, Inc.) — subject to WhatsApp's Privacy Policy
- Payment processors for subscription billing
- Analytics services (Google Analytics, Meta Pixel)
- CRM and ERP systems you choose to integrate
We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to:
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Maintain business records as required by law
When you delete your account, we will delete or anonymize your personal information within 90 days, unless retention is required by law.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your personal information
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at support@aifirelab.com. We will respond to your request within 30 days.
10. Children's Privacy
Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including India and countries in the GCC region. These countries may have different data protection laws. By using our Platform, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: